Invicta IT Solutions FAQ

FAQ

Navigating the world of IT support can be overwhelming—especially when you’re focused on growing your business. That’s why we’ve compiled this essential FAQ to answer the most common questions we hear from business leaders like you.

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Whether you’re curious about cybersecurity, cloud migration, or how Managed Services actually work, this guide will give you the clarity you need to make informed decisions.

Scroll to learn how Invicta IT Solutions can help you simplify, secure, and scale your IT.

1. What are Managed IT Services?

Managed IT Services involve outsourcing your IT operations to a third-party provider like Invicta IT Solutions. We proactively manage your IT infrastructure, provide 24/7 support, and ensure cybersecurity, backups, and system reliability.
🔗 Learn more

2. How do Managed IT Services differ from traditional IT support?

Traditional IT support is reactive—fixing problems after they occur. Managed IT Services are proactive, monitoring systems continuously to prevent issues before they impact your business.
🔗 Explore our proactive approach

3. What services are included in your Managed IT package?

24/7 Help Desk & Support
Remote Monitoring & Management (RMM)
Cybersecurity & Threat Detection
Backup & Disaster Recovery
Microsoft 365 Management
vCIO
Cyber insurance and compliance support
🔗 Full service breakdown

4. What industries do you serve?

We support a wide range of industries and SMBs in Calgary and across Canada. Don’t see your industry? Contact us to learn if we can be a fit.
🔗 Accounting
🔗 Commercial Real Estate
🔗 Law Firms
🔗 Mining and Metals
🔗 Nonprofits
🔗 Real Estate
🔗 Venture Capital and Private Equity

5. How does Invicta ensure cybersecurity?

We implement layered security including firewalls, endpoint protection, patching, employee training, and 24/7 monitoring. Furthermore, we can help design CIS or NIST level solutions that can help you meet cyber insurance or compliance requirements.
🔗 Cybersecurity details

6. What are the benefits of using a Managed Service Provider (MSP)?

Reduced downtime
Predictable IT costs
Enhanced security
Access to certified experts
Scalable solutions
🔗 Why choose Invicta

7. How do you support remote or hybrid teams?

We provide cloud-based tools like Microsoft 365, secure remote access, and collaboration platforms to keep your team connected and productive.
🔗 Microsoft 365 services

8. What is your Help Desk like?

Our North American-based Help Desk offers 24/7 support via phone, email, and chat. No call quality or language issues. Additionally our technicians average 13 certifications and 7 years of experience.
🔗 Help Desk info

9. How do you handle data backup and disaster recovery?

We use industry-leading tools to ensure your data is backed up securely and can be restored quickly in case of loss or attack.
🔗 Backup & DR solutions

10. Can you help us migrate to Microsoft 365 or the cloud?

Yes! We specialize in Microsoft 365 migrations and cloud adoption strategies tailored to your business needs.
🔗 Microsoft 365 migration

11. How do you price your services?

We offer predictable, flat-rate pricing based on your business size and needs—no surprise fees.
🔗 Get a quote

12. What makes Invicta different from other MSPs?

We combine enterprise-grade tools with personalized service. Furthermore, our team is responsive, certified, and committed to your success.
🔗 Client testimonials

13. How do I get started with Invicta?

You can schedule a free consultation or request a quote directly from our website.
🔗 Contact us

FAQ

Join us and experience IT reimagined with a new kind of IT Managed Service Provider