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About Us - Jon Feilding Owner
  • Customer-Centric Approach: We are small enough that your success is our top priority. When you reach out to the Invicta IT Help Desk, you’ll be talking to the same group of people who get to know your company and technology. This includes team leads who ensure quick and efficient resolutions to your issues, and seamless escalations when needed. We do not outsource our IT Help Desk services overseas creating language and call quality issues for customers to enhance our own bottom line.
  • Tailored Solutions: Invicta IT Solutions works closely with businesses to understand their unique needs and goals. We then create and implement a customized technical roadmap that not only meets but exceeds expectations. Our solutions are designed to improve your efficiency, enhance your competitiveness, and maximize your revenue.
  • Vendor Expertise: With extensive experience working with vendor products including Microsoft, Google, Oracle, Veeam, Kaseya, Datto RMM, Proofpoint, Adobe, Apple, HP, Lenovo, BrainStorm, Letsignit, and many others, we ensure seamless integration and optimal performance.
  • Range of Industries: We have successfully served various industries, including financial services, oil & gas, mining, renewables, accounting, HR, recruiting, benefits, insurance, sales, marketing, telecommunications, and many more!
  • Enterprise-Level Management Experience: Although we focus on the small and medium sized business market as a Microsoft Cloud Solution Provider (CSP), we also have large enterprise experience. Whether you’re a small company with a handful of users or a complex enterprise, we have the experience and expertise to manage your IT environment effectively. 

An MSP is an IT managed services and consulting company that offers comprehensive IT services and support to small-to-medium sized businesses (SMBs). They typically handle the day-to-day management and operation of a company’s IT infrastructure, applications, cybersecurity solutions, IT helpdesk, and networks. The primary goal of an MSP is to proactively monitor and maintain a client’s IT environment to ensure its reliability, security, and efficiency.

About Us - Invicta IT Help Desk Resource
  • Proactive Approach We take a proactive approach to IT management focusing on preventing issues and minimizing downtime rather than simply reacting to problems when they arise. We use monitoring tools and automated systems to detect and address potential issues before they impact your operations.
  • Fixed Monthly Fee We operate on a subscription, or fixed monthly fee basis where possible. This allows businesses to have predictable IT costs and budget effectively. Traditional IT service companies often work on a break-fix model, where they charge on an hourly or per-incident basis.
  • Comprehensive Service Offering Invicta offers a wide range of services, including computer/server/network monitoring, cybersecurity, data backup and disaster recovery, software updates, 24/7 help desk support, and strategic IT planning. We provide end-to-end solutions and take responsibility for managing your entire IT infrastructure. In contrast, traditional IT service companies may specialize in specific areas and offer services on a project basis.
  • Focus on Long-Term Partnerships Invicta aims to build long-term partnerships with our clients. We invest time in understanding your business objectives and align your IT strategies accordingly. We act as strategic advisors, offering insights and recommendations to help you leverage technology for growth and efficiency. Traditional IT service companies may focus more on short-term projects or specific technical tasks.
  • Scalability and FlexibilityInvicta IT Solutions is designed to support businesses of varying sizes and growth stages. We offer scalable solutions that can adapt to the changing needs of our clients. Whether a client needs to scale up its IT infrastructure or downsize due to business changes, we can accommodate those requirements efficiently. Traditional IT service companies may be less equipped to handle such scalability demands.
  • Small-to-medium sized businesses (SMBs)
  • Lack in-house IT help desk or technical resources.
  • Require IT managed services and consulting on a regular basis.
  • Depend on reliable IT infrastructure for their business operations.
  • Have a limited budget for IT services.
  • Have complex IT needs but lack the expertise to manage them.
  • Require 24/7 support and monitoring.
  • Need to provide employees access to company applications and data on laptops and mobile devices while ensuring proper security is in place.
  • Have compliance or regulatory requirements.
  • Have remote or distributed teams that require connectivity and collaboration tools.
About Us - Assess, Optimize, and Operate. Our Calgary IT Services methodology.

We begin by conducting a thorough examination of your IT environment and then present you with a detailed IT service provider proposal tailored to your specific requirements that fits your business budget and goals.

About Us - Assess your IT environment

We meticulously clean and document your IT environment to ensure efficient management and support. We take the opportunity to consolidate services and retire those that are no longer needed saving you money!

About Us - Optimize your IT environment

We install our remote monitoring and management software and take over responsibility for managing your IT environment. We proactively maintain things so you can focus on business.

About Us - Operate your IT products and services
LET’S GET TO KNOW EACH OTHER (825) 305-0729 option 2 [email protected]