Many Calgary Small and medium-sized businesses (SMBs) are often faced with the challenge of having to operate on limited budgets while trying to improve their communication and collaboration tools. A significant part of their communication infrastructure includes phone systems, which are an essential tool for customer interactions and internal communication. However, traditional PBX and legacy phone systems can be costly and challenging to maintain, especially for SMBs with limited resources.
Microsoft Teams is a unified communication and collaboration platform that offers an all-in-one solution for businesses of all sizes. While many businesses use Microsoft Teams for chat, video conferencing, and file sharing, it can also be used as a replacement for PBX or legacy phone systems. In this blog post, we will discuss how SMBs can use Microsoft Teams Phone to replace their PBX or legacy phone systems. If you are not already using Microsoft Teams or Microsoft 365, reach out to Invicta IT Solutions today to learn how we can get you setup.
What is a PBX or Legacy Phone System?
A Private Branch Exchange (PBX) is a phone system used within an organization that enables communication between internal users and also provides access to external phone lines. PBX is an on-premise system that requires hardware and software to function. PBX systems can be expensive to set up and maintain, and they require regular updates and upgrades.
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Contact Invicta IT Solutions to day to learn more about this topic, and how we can give your business a competitive advantage with our IT Managed Services.Legacy phone systems are older phone systems that have been in use for a long time and are no longer supported by the manufacturer. These systems are often outdated and lack the features that modern communication systems offer. They can be difficult to maintain, and finding replacement parts can be challenging, making them expensive to operate.
Why Replace PBX or Legacy Phone Systems with Microsoft Teams?
Replacing PBX or legacy phone systems with Microsoft Teams offers several benefits to SMBs, including:
Cost savings: Microsoft Teams is a cost-effective solution compared to traditional PBX or legacy phone systems. It eliminates the need for expensive hardware, maintenance, and upgrades, resulting in significant cost savings for SMBs.
All-in-one solution: Microsoft Teams offers an all-in-one solution for communication and collaboration. It provides voice, video, chat, and file-sharing features, making it a versatile tool for SMBs.
Accessibility: Microsoft Teams is accessible from anywhere, as long as there is an internet connection. This makes it easy for SMBs to communicate and collaborate with remote workers, clients, and partners.
Scalability: Microsoft Teams is scalable and can grow with your business. It can easily accommodate new users and additional features as your business expands.
Integration with other Microsoft tools: Microsoft Teams integrates seamlessly with other Microsoft tools, such as Office 365, SharePoint, and OneDrive, making it easy to collaborate and share files.
How to Replace PBX or Legacy Phone Systems with Microsoft Teams
Replacing PBX or legacy phone systems with Microsoft Teams is a straightforward process that involves the following steps:
Identify your communication needs: Determine your business communication needs, such as the number of users, call volume, and the features required.
Choose a Microsoft Teams calling plan: Microsoft offers several calling plans that allow users to make and receive phone calls directly from Microsoft Teams. Choose a plan that suits your business needs.
Configure Microsoft Teams: Configure Microsoft Teams to enable calling features, such as call forwarding, voicemail, and auto-attendant.
Port phone numbers: If you want to keep your existing phone numbers, you can port them to Microsoft Teams.
Train your staff: Train your staff on how to use Microsoft Teams for phone calls, including making and receiving calls, transferring calls, and setting up voicemail.
Conclusion on Microsoft Teams Phone
Replacing PBX or legacy phone systems with Microsoft Teams offers several benefits to SMBs, including cost savings, scalability, accessibility, and integration with other Microsoft tools. It is a simple and cost-effective solution that can help SMBs improve their communication and collaboration capabilities. If you are not already using Microsoft Teams or Microsoft 365, reach out to Invicta IT Solutions today to learn how we can get you setup.
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