Invicta IT Solution Help Desk

We consider this the foundation of your business IT. The Invicta Help Desk and Network Operations Centre (NOC) managed service is North American based, not offshore like many of our competitors. We offer several advantages over maintaining an in-house IT team. The major benefit is the reduced cost and complexity of staffing a highly certified and experienced team, which is often out of reach for smaller businesses. Invicta Help Desk technicians typically hold around 13 certifications and have been with us for over 7 years on average.

Additionally, our team can provide 24/7 assistance via phone, email, and chat, minimizing business downtime and disruption. It frees up your businesses’ valuable resources, enabling you to focus on core operations and strategic goals. Finally, leveraging the Invicta Help Desk offers greater scalability and flexibility, allowing you to adjust your IT support levels as your needs change. Whether packaged with our bundles, or all on its own, take advantage of the Invicta Help Desk and NOC today!

Remote Monitoring and Management (RMM)

Our RMM software can be an invaluable tool for small and medium-sized businesses (SMBs) in managing your IT infrastructure because it allows for the remote monitoring of servers, workstations, and other devices, providing real-time alerts, better cybersecurity, and notifications when issues arise. This can help us detect and resolve problems quickly before they cause significant downtime or data loss. Invicta uses market leading RMM software to automate routine IT tasks in your environment. This includes software updates and patch management, saving time and reducing the risk of human error. Along with our other products and services, RMM provides valuable insights into your IT usage and performance. It also enables us to optimize your IT infrastructure and plan for future growth.

Microsoft 365 Business Premium

Another foundational piece. Microsoft 365 Business Premium is a subscription-based service that provides access to a suite of productivity applications and cloud-based services. It includes the latest AI-enabled versions of popular software like Outlook, Word, Excel, and PowerPoint, and cloud-based services such as OneDrive, and SharePoint. With Microsoft 365, users can access their documents and data from anywhere, collaborate with others from anywhere, on any device, in real-time, and benefit from regular updates and security patches.

Security – Microsoft 365 includes Microsoft Defender – the only cybersecurity solution fully integrated with Microsoft applications and operating systems. Let Invicta can help you select the optimal version of Microsoft 365 to suit your business needs. Why buy IT products and services from us rather than direct from Microsoft? We layer on our proprietary solution to manage the dozens of Microsoft 365 administrative options available and then continually monitor them to ensure functionality and security.

Backup and Disaster Recovery

Although Microsoft 365 offers some data protection, Invicta recommends the use of extra backup and disaster recovery tools for several reasons. Microsoft’s basic protections do not provide complete coverage for all types of data loss, including user error or malicious attacks. Additional backup and disaster recovery tools can provide more flexible recovery options, leading to faster and more complete data restoration. In addition, using third-party tools can provide an additional layer of protection against cybersecurity threats, such as ransomware attacks. To maintain control over your critical data, you should not solely rely on Microsoft’s backup solutions. Let us help you with guidance and industry leading backup and DR tools.

Microsoft Defender for Business

Besides your people, your company data is your most important asset. Cybercriminals have turned their focus to SMBs because they historically have been less likely to put the proper tools in place to thwart virus and malware attacks. Invicta feels strongly that proper cybersecurity protection should be at the core of any solution we provide. Unlike our competitors, we don’t settle for the most basic antivirus software to maintain our profit margins. Included in your Microsoft 365 Business Premium subscription, Microsoft Defender for Business includes sophisticated ransomware protection. It includes technologies such as endpoint detection and response (EDR), threat and vulnerability management (TVM), and automated investigation and remediation (AIR). It also provides cross-platform support so all your computers, servers and mobile devices are protected.

VoIP with Microsoft Teams Phone and Calling Plans

Microsoft Teams Phone is a cloud-based phone system that enables call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. It is a smart communication and seamless collaboration solution. It allows you to communicate and collaborate effortlessly across devices and spaces with intuitive, seamless calling. You can make audio or video calls from one Microsoft Teams app to another or use the dial pad to call an external number. You can also join calls from a range of devices and easily transfer calls between devices.

Office Protect

Office Protect is a Microsoft 365 add-on that enhances your cyber safety. It provides automated monitoring, threat protection, and reporting within your Microsoft 365 environment. Covering services like Microsoft Teams, Exchange, and SharePoint, it safeguards against threats such as phishing attacks, ransomware, and data breaches. Office Protect is crucial for securing your Microsoft 365 setup, especially for small to medium-sized businesses .

Copilot for Microsoft 365

Copilot for Microsoft 365 is Microsoft’s new AI-powered productivity tool. It integrates with Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and more. It uses large language models (LLMs) and the Microsoft Graph to help you with various tasks, such as writing, and summarizing. Do you create a lot of presentations? Tell Copilot what you need, and it will create a first draft you can fine-tune. Do you chat with co-workers and clients? Let Copilot send automated responses you can configure.

Microsoft 365 / Azure Cloud Migrations

Migrating IT infrastructure from on-premises to the Microsoft Azure Cloud can offer numerous benefits to SMBs. One of the most significant advantages is the potential to reduce the cost and complexity of managing and maintaining physical servers and data centers. Azure provides a scalable and flexible cloud platform that can quickly adapt to a growing business’s changing needs. In addition, Azure’s built-in security and compliance features can help your business protect your sensitive data and meet regulatory requirements. It also offers advanced analytics and AI capabilities, enabling you to gain valuable insights from your data and make better business decisions. Ultimately, working with Invicta to migrate to the Azure Cloud can provide you with a cost-effective and reliable solution for your IT infrastructure needs.

Adobe

Adobe offers a suite of products catering to various creative and professional needs. Their Creative Cloud encompasses over 20 applications for design, video, web, UX, and more, including Photoshop, Illustrator, and Premiere Pro. They also provide Adobe Acrobat Pro for PDF management, Adobe Stock for high-quality images/graphics, and Adobe Express for content creation. Other notable offerings include Adobe Firefly, a generative AI tool, Adobe After Effects for visual effects, and many others. Adobe’s portfolio extends to advertising, analytics, audience management, and more, solidifying its position as a comprehensive solution for creative professionals.

BrainStorm QuickHelp

BrainStorm QuickHelp is a personalized online learning solution designed to empower end users and facilitate organizational change. It offers a variety of formats such as videos, PDF files, and live events, to support user preference. The platform uses big data, machine learning, and a human touch to help organizations achieve their goals. It provides customized skill paths based on user input and tailors video and events to unique user needs. QuickHelp also allows organizations to upload proprietary content, making it a versatile tool for enhancing employee productivity. This also has the added benefit of fostering long-term behavioral change.